TECHNICAL SUPPORT

TECHNICAL SUPPORT


White Wings provides a wide range of services to keep your company ahead of the competition with a secure, reliable and productive environment. White Wings Engineering staff is fully certified and have more than 20 years of market experience.

White Wings provide variety of services. For an emergency, you can contact our support staff during normal business hours at the number below we will have one of our engineers begin working with you as quickly as possible via phone.

If we can’t resolve the issue over the phone, then we will make a Remote Connection with your system and try to resolve it remotely. In the event due to certain circumstances we are unable to resolve remotely we will then send engineer onsite within 2 to 4 hours (Within 5 borough of NYC)

Phone Support (Software & Systems)

Normal business hours: Monday – Friday (From 9:00 AM to 6:00 PM)

Please call at (212) 760-2520

Note: After hour & Weekend Support: Please contact us to find out more about our 24 X 7 services.

Support via Email (Business Hours & Non-Business Hours)

Note: For a quicker response, please send us your Service Level Request
Please send all Software related issues at MTSsupport@wwcny.com
Please send all Network related issues at support@wwcny.com

Support via Web

You can also open a Service Ticket from our website, please visit our website at www.wwcny.com
On the Main Page please click on "Click on Open Service Call" Icon.
Please provide us detail information about the issue; we will try to get back to you as quickly as possible.